Support forumCategory: BugsHELP – Custom emails not working
Jane asked 2 weeks ago

I see this has been asked before but I didn’t see a solution. The custom email content has always worked for me, but today after I edited the content of a reservation auto-response mail, it broke all the email templates. The admin email I received is full of tags written out like this:
New appointment from #first-name# #last-name#, on #date# at #start#
———————-
Phone: #phone#
Email: #email#
 
Whereas the body of the user email (pending, reservation, confirmation) are all empty except for the word “mail”. This has affected the subject line too. I have changed nothing today except for attempting to edit the reservation template, and it went from working to broken from one minute to the next. Please help!

1 Answers
Nikola Loncar Staff answered 1 week ago

Hi Jane, reservation template don’t have values like #first-name# #last-name#. What is the case for pending email template?

Best regards,
Nikola