Support forumEmails still not being sent to user Part 2
Simon Menhem asked 9 months ago

Hello Again Nikola
AsI said previously,t he admin is getting the mail but the customer (the user) is not
you asked me to:
“Hi Simon, can you please mark that employee (worker) receive same email as customer and try again? Can you also please share the link to that page with form?”
I made all that you asked, and still, the user can’t receive neither the pending neither the confirmation mails

Please I need to fix it ASAP

this is the link for my page:
https://hastingsbeautysalon.com/

Appreciate you help

Regards

2 Answers
Nikola Loncar Staff answered 9 months ago

Hi Simon I was asking that because there is option that worker receive customers email as well. I will fill out form once just for testing purpose.

Best regards,
Nikola

lara_bechwati replied 9 months ago

i gave you confirmation, it is working fine on my side, it is added to my calendar but I’m sure you will not receive a confirmation message

Nikola Loncar Staff answered 9 months ago

One more question what is the value inside field Send from inside EA Settings. That should be something like no-reply@hastingsbeautysalon.com

Best regards,
Nikola

lara_bechwati replied 9 months ago

Hi Nikola, thank you for your reply 🙂
in the send form I have:
Hastings

lara_bechwati replied 9 months ago

Hastings

lara_bechwati replied 9 months ago

hasting

lara_bechwati replied 9 months ago

i dont know why it is not mentioning what I wrote
inside the send from I have:
hasting

lara_bechwati replied 9 months ago

Hastings then the gmail

should i remove the hasting and write directly the gmail ?

Nikola Loncar Staff replied 9 months ago

Hi Lara, you can not have there gmail address unless you are using some kind of SMTP plugin. Please try with this email value no-reply@hastingsbeautysalon.com

Best regards,
Nikola

lara_bechwati replied 9 months ago

hi again Nikola
Well unfortunately i don’t have a mail with hastingsalon, how can i make it with the Gmail ?
can you tell me wich SMTP work with gmail ?
thank you again
Regards