Support forumCategory: QuestionsEmail not sent to users
Yoann MARTIN asked 1 week ago

Hi,
I’ve seen this question asked a lot, I tried some of the solutions listed (like delete and redo the email field) but it’s not working.
I’m receiving the reservation admin email, which I can confirm or decline, it’s working fine, but the client is not receiving emails.
I’ve tried the email test tool, but it’s not working as well, and the error log remains empty. (native is not working as well)
My wordpress mail seems to work, I can send and receive emails from other forms.
 
Does anyone has an idea ? Thanks a lot in advance !

jamarchi replied 4 days ago

Hi, I have the same problem, I only recived the email with the reservation, but I don´t received the email to the customer and the cancel or confirm email as well, what can be the problem

1 Answers
Nikola Loncar Staff answered 19 hours ago

Hi Martin, sorry for waiting. Can you please tell me do you have custom form field with type of email or named it email? Also that option should be marked inside Mail notification settings in EA Admin part.

Best regards,
Nikola