Appointments auto cancelling

Support forumCategory: BugsAppointments auto cancelling
CellDigital asked 4 months ago
Hi Nicola, We have noticed a strange behavior in the past few weeks where a valid appointment is created, goes to pending and then gets cancelled automatically, do you know what could be causing this. It doesn’t happen to all appointments, and nothing has changed since we installed the new version to extend the appointments through 2023 – Version 3.11.4. I can supply an example appointments export to show the auto cancelled appointments. Any help appreciated as I can’t see anything that could be causing this to happen, and we keep getting appointments auto cancelled which is causing user telephone support. TIA Phil
4 Answers
Nikola Loncar Staff answered 4 months ago
Hi Phil, can you please tell me do you use Extension plugin with Google Calendar? Best regards, Nikola
CellDigital answered 4 months ago
contactovisual answered 1 month ago

I'm having the same issue. 2 appointments were recently auto cancelled and we cant find why.
Also I can't find in the settings if there is a time-out for the admin to acknowledge and confirm the appointment.
By default it is set to Pending, and waits for a company employee to confirm, but it should never auto-cancel if he delays doing so.

Can you please point me to the documentation where this is configured?  or explain the procedure?

Thank you

Nelson / Contacto Visual
Nikola Loncar Staff replied 1 month ago

Auto cancel is for reservation status only. Those are ones that are released if status is not changed.

Best regards,

contactovisual replied 1 month ago

Thanks Nicola

“…if status is not changed”

Any idea on how much time until this auto-cancel is triggered?

Nelson / Contacto Visual

CellDigital answered 1 month ago
Not sure if there was an update or environmental change but this problem just went away, been fine since.
contactovisual replied 1 month ago

Thanks for following. I will have to wait and see.

Thank you
Nelson / Contacto Visual