not sending SMS to customer

Support forum › Category: Questions › not sending SMS to customer

Hi Nikola
Great plugin, thanks for all the work you are doing.
the twilio logs correctly report the texts sent to me as the employee but for customer doesn’t work.
i make an account in twilio , and got a trial number. and its work for employee reports. if i have to change my plan in twilio, would you please give me the direct link , that i have to buy that plan? i need that for Canada country customers, and i work in Canada as worker.
thanks Nikola

4 Answers

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Nikola Loncar Staff answered 4 years ago

Hi, have you selected field that holds phone number of customer inside EA Extension Twilio settings? Best regards, Nikola

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faramarz_bahreinian answered 4 years ago

Yes, I did, in the phone filed, first i select country, and then write my phone no. without code.. also , even i write my country number( 001 ) in your plugin -twilio part, but i have to select my country again in website .. www.massageatyourhome.ca thanks

faramarz_bahreinian replied 4 years ago

would please solve my problem ASAP.. its urgent for me.
Thanks

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faramarz_bahreinian answered 4 years ago

I am waiting for your answer. thanks

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Nikola Loncar Staff answered 4 years ago

Hi, can you please check phone number that are added in those appointments? It should work like this in case you have country code it will be prepend to customers number without leading 0. Best regards, Nikola

Nikola Loncar Staff replied 4 years ago

If you want you can create a temp admin account for me so I can check on the spot what is going on. Email address is nikolanbg[at]gmail[dot]com.

Best regards,
Nikola

faramarz_bahreinian replied 4 years ago

hi, thanks.
please check your email.